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Star Micronics TUP942 Printer User Manual

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Star Micronics America, Inc., 1150 King Georges Post Rd, Edison, NJ 0883712

Date: 12/3/2007

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TROUBLESHOOTING:

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BelowisalistofcommonissuesthatmayoccurwiththeTUP900and

resolutionsforthoseissues:

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Issue:Custo

merdoesnotusepa

peradjustmenttofitthepapersizeoftheroll,causing

the

papertoshiftaround.

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Resol

uti

on:Th

eTUP900hasapaperguidethatcanbeadjustedtousepaperthatis80mm–

112mminwidth.Thepa

perguideisblackandplasticandislocatedbehindthepresenterand

canbeadjustedtofitthepaperwidth.

‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

Issue:Paperjamsinthepresenteran

diterrorsoutanddoesn’tcompleteprinting.

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Resolution:Openpresenterinthefrontandclearoutpaperjamtoresumepri

nting.

‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

Issue:Customerwouldliketheprintertoloopinthepresentertoavoidcustom

erspullingthe

receiptoutwhileitisstillprinting.

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Resolution:UsetheTUP900configurationutilitytoenabletheLo

opingfeature.

Issue:Whenthereceiptisfinishedprinting,itfeedsext

rapaperanderrorsout.

‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐‐

Issue:Printjobsareremaininginprintqu

eueanddonotprint.

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Resolution:Cleanthesensoronthepre

senter.



Issue:Whenthereceiptisfinishedprinting,itfeedsext

rapaperanderrorsout.



Resolution:Doaselftesttocheckifthe blackmarksens

orisValidorInvalid.

Ifblackmarkpaperisbeingused–makesuretheblackmarksensor

isValid.

Ifregularthermalpaperisbeingused–makesuretheblackmarksensorisInvalid.



Toenable/disabletheblackmarksensor,

usetheTUP900configurationutility.Thisutilitycan

belocatedin

thedriverssectionoftheStarMicronicsAmerica,Inc.website.

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