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3-5
Chapter 3: Troubleshooting
Question: How do I connect the ATA100/66 cable to my IDE device(s)?
Answer: The 80-wire/40-pin high-density ATA100/66 IDE cable that came
with your system has two connectors to support two drives. This special cable
must be used to take advantage of the speed the ATA100/66 technology offers.
Connect the blue connector to the onboard IDE header and the other
connector(s) to your hard drive(s). Consult the documentation that came with
your disk drive for details on actual jumper locations and settings.
Question: Why doesn't by USB devices no longer work correctly after
installing the Intel Chipset Software Installation Utility in Windows XP or
Windows Server 2003?
Answer: This is a timing conict between Windows File Protection and the
Setup program. This is described in greater detail, and a hotx is available at
Microsoft's website at http://support.microsoft.com/kb/921411/en-us
3-4 Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required
before any warranty service will be rendered. You can obtain service by calling
your vendor for a Returned Merchandise Authorization (RMA) number. When
returning to the manufacturer, the RMA number should be prominently displayed
on the outside of the shipping carton, and mailed prepaid or hand-carried. Ship-
ping and handling charges will be applied for all orders that must be mailed when
service is complete.
This warranty only covers normal consumer use and does not cover damages
incurred in shipping or from failure due to the alteration, misuse, abuse or improper
maintenance of products.
During the warranty period, contact your distributor rst for any product prob-
lems.