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Troubleshooting
Customer Care
If you are unable to find the help you need by using the Help and
Support Center, you may need to contact Customer Care.
Prepare to contact Customer Care
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■� Product name located on the display or keyboard.
■� Serial number (s/n) listed on the service tag.
❏�The service tag label is on the bottom of the computer.
❏�To display the service tag information on the computer
screen, select Start > Help and Support > My HP
Computer.
■� Date the computer was purchased.
■� Conditions under which the problem occurred.
■� Error messages that have been displayed.
■� The manufacturer and model of the printer or other
accessories connected to the computer.
■� Operating system version number and registration number.
To display the operating system version number and
registration number, select Start > Help and Support >
My HP Computer. (On some models, the registration
number may be identified in the Operating System table as
the Product Id).
3–10� Getting Started