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Technical Support
Symantec Technical Supportmaintains support centers globally. Technical
Support’s primary roleis to respond to specific queries about product features
andfunctionality. TheTechnicalSupport groupalsocreates contentforour online
Knowledge Base. TheTechnical Support group works collaboratively with the
other functional areaswithin Symantec to answer your questions in a timely
fashion.Forexample, theTechnicalSupportgroupworkswith ProductEngineering
andSymantec SecurityResponse toprovide alertingservicesand virusdefinition
updates.
Symantec’s maintenance offeringsinclude the following:
■ A range ofsupport options that give you the flexibility to select the right
amount of servicefor any size organization
■ Telephone and Web-basedsupport that provides rapid response and
up-to-the-minute information
■ Upgrade assurance thatdelivers automatic software upgrade protection
■ Global support thatis available 24 hours a day, 7 days a week
■ Advanced features, includingAccount Management Services
For informationabout Symantec’s MaintenancePrograms, you can visitour Web
site at thefollowing URL:
www.symantec.com/techsupp/
Contacting Technical Support
Customers witha currentmaintenance agreementmay accessTechnical Support
information at thefollowing URL:
www.symantec.com/techsupp/
Before contacting TechnicalSupport, make sure you have satisfied the system
requirements that are listed in your product documentation. Also, you should be
atthecomputeron whichtheproblemoccurred,incaseit isnecessarytoreplicate
the problem.
When you contact Technical Support, please have the following information
available:
■ Product release level
■ Hardware information
■ Available memory, disk space, and NIC information
■ Operating system