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S
OLVING
P
ROBLEMS
7.3
7
Solving General Printing Problems
For problems with the operation of your printer, refer to the table
for suggested solutions.
Problem Possible Cause Solution
The printer does
not print.
The printer is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The printer is not
selected as the default
printer.
Select
TallyGenicom 9025 PCL 6
or
TallyGenicom 9025 PS
as your default
printer.
Check the printer for
the following:
• The printer cover is not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge is not installed.
If a printer system error occurs, contact
your service representative.
The printer may be in
manual feed mode and
out of paper.
Check the display message, add paper to
the Multi-Purpose Tray and press the
On Line/Continue button on the printer’s
control panel.
The connection cable
between the computer
and the printer is not
connected properly.
Disconnect the printer cable and reconnect
it.
The connection cable
between the computer
and the printer is
defective.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a different
printer cable.
The port setting is
incorrect.
Check the Windows printer setting to make
sure that the print job is sent to the correct
port, for example, LPT1. If the computer
has more than one port, make sure that the
printer is attached to the correct one.
The printer may be
configured incorrectly.
Check the printer properties to ensure that
all of the print settings are correct.