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BCS II Simplex Repeater User Manual 4 Service
117209-1 A0
4-3
OUT-OF-WARRANTY SERVICE
The procedure for out-of-warranty service is the same as for in-warranty
service, except that Telect charges a processing fee, and you must sub-
mit a Purchase Order along with a Return Material Authorization
(RMA) before returning equipment. Call a Customer Service Represen-
tative for help getting these forms.
The processing fee guarantees a repair estimate and is credited against
actual material and labor costs.
REPACKING FOR SHIPMENT
1. Tag the equipment with owner’s name, address, and telephone
number, together with a detailed description of the problem.
2. Use the original shipping container if possible. If you do not have
it, package the equipment in a way to prevent shipping damage.
Include the RMA inside the container and legibly print the RMA
number on the outside of the package, near the shipping address.
3. Insure the package.
NOTE
Telect is not liable for shipping damage.