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Appendix D
RMA Procedure
Return Merchandise Authorization (RMA) Procedure
Before returning any Telenetics product, an RMA number must be obtained. Before
asking for an RMA number, ascertain that the product was purchased from Telenetics. If
you bought the product from a Distributor or Systems Integrator, the product should be
returned to that vendor.
The most convenient method to obtain an RMA number for a product purchased from
Telenetics is to send an email to support@telenetics.com. Information required must
include
Your Company Name, address, the actual address that we would use to return the product
to you. Please include any Mail Stop or specific delivery information. The City, State,
and zip code are all required. Your phone and FAX numbers. Your email address.
If the above information is on your letterhead, that format is acceptable.
For each item you wish to return: List the product model number, usually found on the
serial number tag, the serial number for each item you wish to return, a description of the
problem you are encountering, and the cause of the problem (if known).
A product support specialist may call to verify that the product is properly installed or
may ask you to perform tests to insure that the product has actually failed.
After review of the problem, an RMA number will be assigned, you will be notified by
email or FAX.
The product must be properly packed and returned to:
Telenetics
25111 Arctic Ocean
Lake Forest, CA 92630
The RMA number must be legibly displayed on the shipping carton.
No RMA’s will be issued without a product review, Telenetics will not be responsible for
any product returned without an RMA number.
In the near future the RMA form will be available on our Web site
Telenetics.com/support/rma. Fill in all blanks and click on the “Submit” button.
If you think the product may be out of warranty, include a method of payment for repairs,
either a Purchase Order number, or Credit card number, Card Holder Name, Date of
Expiration on the RMA request. Repairs currently require 5 – 10 working days, and are
returned UPS second day air.