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Problem Solution or Reason
An LCD indicates
COMMAND ERROR
Errors Using Windows Driver:
1. Printer Command Coding Error:
Clear command error by pressing related
Panel Button.
2. Ribbon Error:
Press Panel button; note card ejects, if pres-
ent, and ribbon re synchronizes
3. Feeder Error (empty):
Press Panel Button; note that last command
repeats using another card.
4. Magnetic Stripe Write Error:
Press Panel Button; note that card ejects
and command repeats with another card
5. Other Errors:
Press Panel Button; note that any card
present ejects and error indications cease
6. Check the programming command syntax.
An LCD indicates
OUT OF RIBBON
1. Replace used ribbon.
2. Check for broken ribbon
Cards are present, but LCD in-
dicates
OUT OF CARD
Card Feed Problem:
1. Card Gate adjusted too low
2. Card Weight not in place.
3. Cards or Card-Feed rollers contaminated
with oily deposit and require cleaning
An LCD indicates
READING ERROR
Encoder Command Coding Error:
1. Verify command syntax
2. Call technical support
3. Check card Hopper for proper stripe
position
An LCD indicates
MECHANICAL ERROR
Mechanical Error:
1. Card Jam - Nonmagnetic Encoder
:
Open cover, remove related upper cleaning
roller, empty feeder, pull jammed cards out.
Replace upper cleaning roller and run Test
Card
RESET. Cycle power off and on.
2. Card Jam - Magnetic Encoder Models
:
See Section 3, Clearing Media Jams.
3. Card Not Feeding
completely through
printer. Release Print Head latch and run
Test Card
RESET, Cycle power off and on.
62 980179-001 Rev. A
Appendix A