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Problem Solution or Reason
LCD indicates
COVER OPEN
Close the cover so that card flips can occur
Printer cuts (melts) through the
transferribbon. Theribbonis ad-
vancing at the same rate as the
card media.
1. Reinstall the ribbon.
2. Synchronize the ribbon panels by pressing
the related Panel button until the ribbon
starts advancing.
3. Verify proper (or default) print settings in
software.
4. Verify the proper ribbon/panel combination
are selected in the software or program-
ming sent to the printer.
5. Verify that the print heat (resistor) is set to
the correct level in the WindCard software,
Windows color printer driver or by pro-
gramming commands sent to the printer.
Print a Test Card and note the resis-
tance/heat setting. Verify the card values
match those that appear on the print head
label. (See following illustration.)
Ribbon breaks during re-
synchronization of the color rib-
bon panel.
1. Raise the related Print Head and synchro-
nize the ribbon. The previous print process
may have been interrupted during the print
process.
Voids on printed card, varies
from panel to panel.
1. Clean the Cleaning Roller
2. Complete all cleaning procedures
Voids on printed card, same for
all card panels
1. Check Card surfaces for smoothness,
flatness or edge burrs If necessary, get new
cards.
2. Use approved media.
980179-001 Rev. A 63
Appendix A
Print Head
Label
Print Head
Label