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Stowaway Universal Bluetooth Keyboard Owner’s Manual Page 20
Frequently Asked Questions
Q: My keyboard and handheld are in-range and powered on, why won’t they
reconnect after a key press?
If the initial connection is set up in Unsecured mode and the Bluetooth Accessibility is
set to Paired devices only, the keyboard will not automatically reconnect. One of these
parameters will need to be changed. Either reestablish the connection in Secure mode,
see Configuring the Keyboard to Your Pocket PC Device, or change the default settings
within the Bluetooth Settings under the Accessibility tab, see Reconnecting in
Unsecured Mode.
Q: What should I do when I type on the keyboard and nothing happens?
• Check that Pocket PC device’s batteries are charged.
• Verify that keyboard has sufficient power to operate.
• Check to make sure that the keyboard software is installed properly according to
the instructions.
• Check the BT tab of the Keyboard Control Panel to make sure the Stowaway
BT keyboard is enabled.
• Check the Config tab of the Keyboard Control Panel to make sure you’ve
selected the appropriate keyboard type. After tapping Enable, you should select
Bluetooth wireless keyboard.
• Use the Keyboard Help icon to launch the help.
Q: I tried to turn off the Bluetooth radio and it automatically turned back on, what
should I do?
The Stowaway BT keyboard must be disabled before the Bluetooth radio can be turned
off. See the Disabling the Stowaway BT keyboard
section for more information.
Q: What are the Serial and IR tabs of the Keyboard Control Panel for?
If you should ever select and setup the Connected serial keyboard or Infrared
wireless keyboard option on the Config tab of the Keyboard Control Panel, you will
see a Serial and/or IR tab added to the Keyboard Control Panel. Even if you change
back to Bluetooth wireless keyboard the Serial and/or IR tab will remain in the
Keyboard Control Panel. Serial keyboards use a physical connection versus a
wireless connection to a Pocket PC device. Only users of Stowaway keyboards that use
a physical connection will use the Serial tab. Infrared keyboards use an infrared line of
sight connection to a Pocket PC device. Only users of Stowaway Infrared Wireless
keyboards will use the IR Tab. Users of the Stowaway BT keyboard can ignore this
tab.