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Basics of Your USB Modem (Windows)
20
Troubleshooting
For a more complete listing of errors and possible solutions, please
see the user’s guide or online Help. You may also visit
www.sprint.com or
contact Sprint Customer Service at 1-888-788-4727 (business use) or
1-888-715-4588 (personal use).
Problem/
error
Solution
“Searching
for service”
ᮣ If you are inside a building or near a structure that may be
blocking the signal, change the position or location of your
computer.
ᮣ If Roam Mode (from the Sprint Mobile Broadband option of
the Settings window) is set to “Sprint,” ensure you are
within the Sprint Power Vision
SM
or Sprint Vision network
coverage area, or change the Roam Mode setting (you may be
subject to roaming rates).
ᮣ If Roam Mode is set to “Roam Only,” ensure you are roaming,
or change the Roam Mode setting.
ᮣ If Network Mode is set to “1X Only,” and only 1xEV-DO
coverage is available, either move to an area that has 1X
coverage, or change the setting to “Automatic” or
“1xEV-DO Only.”
ᮣ If Network Mode is set to “1xEV-DO Only,” and only 1X
coverage is available, either move to an area that has
1xEV-DO coverage, or change the setting to “Automatic” or
“1X Only.”
ᮣ Check with Sprint—a network or account problem may be
preventing the USB modem from obtaining service.
GO button is
not available
Ensure that the USB modem is properly inserted, not locked,
and not powered off. See “Device Locked” on page 17 and
“Device Powered Off” on page 17.