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Basics of Your USB Modem (Windows)
22
Cannot
connect
to the
network
If the connection is dropped as soon as it is established:
ᮣ Charge the battery for at least 30 minutes if the PWR LED is
red. (If the connection still gets dropped as soon as it is
established, continue with the following steps.)
– or –
1.
Select
(Windows Vista)
Start > Control Panel > Network and Sharing
Center > Manage Network Connections
.
(Windows XP)
Start > Control Panel > Network Connections.
(Windows 2000)
Start > Settings > Control Panel > Network
and Dial-Up Connections
.
2. Right-click Sprint Mobile Broadband - Sierra Wireless, and
select
Properties.
3. Select
(Windows Vista)
Options, and select PPP Settings.
(Windows XP or Windows 2000)
Networking tab, and select
Settings.
4. Ensure that “Enable LCP Extensions” is selected and
“
Negotiate multi-link for single link connections” is not
selected.
5. Click OK.
The PWR LED
goes off, then
on, and stays
red
This situation may occur under extreme usage conditions when
you’re transmitting data in a coverage area with a weak signal.
1. Wait until the PWR LED turns green.
2. Resume your connection.
ᮣ If the PWR LED still goes off, and then comes on again and
stays red, charge the battery for at least 30 minutes.
Problem/
error
Solution