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Basics of Your USB Modem
21
Sprint
Location
Services
aren’t
working or
don't seem to
be available
If Sprint Location Services aren’t working or don't seem to be
available on your Windows computer, check whether you have,
in the Settings window, a “Sprint Location Services” option in
the drop-down list.
ᮣ If the drop-down list does not have the “Sprint Location
Services” option, then your account, your USB modem, or
both are not configured to support Sprint Location Services;
contact Sprint.
– or –
1.
Select the “Sprint Location Services” option from the drop-
down list, and ensure that “Enable Location Services” and
“Display ‘Location & Search Services’ on the menu” are
selected. (You must read and accept the Privacy Consent
Agreement.)
2. If you will be using NMEA, select “Display GPS Receiver.”
3. Ensure that Network Mode (in the Sprint Mobile Broadband
settings window) is set to “Automatic” or “1X Only.”
(Sprint Location Services may not be available if Network
Mode is set to “1xEV-DO Only”.)
4. Ensure you are not roaming. For the initial fix, you must be in
1X coverage.
5. To verify that your USB modem is able to obtain data for
Sprint Location Services, in the Sprint Location Services
settings window, click
Test GPS.
6. If the results show the number of satellites and valid
latitude, longitude, and elevation information, then check
that the GPS application (for example, street mapping
application) is configured to use the correct port. (The port
number that the GPS application should use is displayed in
the
GPS Receiver window.)
For help on checking which port the GPS application is
configured to use, see the documentation of the GPS
application.
7. If the GPS application is configured to use the correct port,
but the application doesn't seem to be reporting correct
results, then there may be a problem with the GPS
application.
Problem/
error
Solution