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Manage Your Account Online
With Sprint Customer Service, you can visit www.sprint.com to manage your
Sprint account.
Once you sign on, you can:
ⅷ View the details of your Sprint service plan.
ⅷ Find out how much data you have used and how many megabytes are
remaining in your plan.
ⅷ View your current and previous three months’ invoices.
ⅷ Make a payment.
ⅷ Find out about Sprint products and services.
Troubleshooting
If, after consulting the following table, you still you need assistance, please
visit
www.sprint.com or contact Sprint Customer Service at 1-888-788-4727
(business use) or 1-888-715-4588 (personal use).
Problem/
error
Solution
“Searching
for service”
ᮣ If you are inside a building or near a structure that may be
blocking the signal, change the position or location of your
computer.
ᮣ Check with Sprint—a network or account problem may be
preventing the USB modem from obtaining service.
“Connect”
button is not
available
Note: In some cases, the “Connect” button can establish a
connection to the network, even if the button seems
unavailable.
If nothing seems to happen when you click the button, ensure
that the USB modem is properly inserted, and not locked. If
Watcher Lite displays “Device is Locked,” see page 30.
Cannot
connect
to the
network
If the connection is dropped as soon as it is established, charge
the battery for at least 30 minutes if the PWR LED is red.