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Troubleshooting
User’s Manual 70
Preliminary checklist
You should always consider the simplest solution first - the items detailed in
this checklist are easy to fix and yet can cause what appears to be a
serious problem:
■ Make sure you turn on all peripheral devices before you turn on the
tablet - this includes any other external device you are using.
■ Before you attach an external device you should first turn the tablet off,
then when you turn your tablet back on again it will recognize the new
device.
■ Make sure all optional accessories are configured properly in the
tablet's setup program (please refer to the documentation included with
the optional accessories for further information on its installation and
configuration).
■ Check all cables to ensure they are correctly and firmly attached to the
tablet - loose cables can cause signal errors.
■ Inspect all connecting cables for loose wires and all connectors for
loose pins.
Always try to make detailed notes of your observations and keep them in a
permanent error log - this will help you to describe your problems to your
reseller, dealer or service provider. In addition, if a problem recurs, the log
you have made will help to identify the problem faster.
Hardware and system checklist
This section discusses problems caused by your tablet’s hardware or
attached peripherals. Basic problems may occur in the following areas:
Internal display panel
Apparent tablet's display panel problems may be related to the tablet's
setup and configuration.
■ Internal display panel
■ Memory Card
■ Sound system
■ External monitor
■ Wireless LAN
■ Bluetooth