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E12-1
ENGLISH VERSION EO1-33005
12. TROUBLESHOOTING
12. TROUBLESHOOTING
12. TROUBLESHOOTING
Solution
1. Reload the paper correctly.
→ Press the [PAUSE] key.
2. Remove the cause of the jam and
replace the paper correctly.
→ Press the [PAUSE] key.
3. Turn the power off then on again.
Select the correct sensor.
→ Feed the paper.
4. Turn the power off then on again.
Set the correct paper size.
→ Feed the paper.
5. Set the threshold (see page 9-1).
Else
Turn the power off and call your
Authorised Service representative.
Lower the print head block.
→ Press the [PAUSE] key.
Load new paper.
→ Press the [PAUSE] key.
Turn the power off and decrease the
print head temperature.
1. Load a new ribbon.
→ Press the [PAUSE] key.
2. Turn the power off and contact
your Authorised Service represen-
tative.
Problem
1. The paper is not fitted correctly.
2. The paper path is jammed and does not
feed smoothly.
3. The installed paper type does not match
the selected sensor.
4. The installed paper size is different from
the programmed size.
5. The feed gap sensor cannot see the
difference between the print area and
the gap.
Feeding or printing has been attempted
while the print head is raised.
The paper has run out.
The print head is too hot.
1. The ribbon has run out.
2. There is a fault with the ribbon sensor.
Error type
PAPER JAM
HEAD OPEN
NO PAPER
EXCESS HEAD
TEMP.
RIBBON ERROR
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the
power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.
If the error lamp lights during printing, refer to the following troubleshooting to solve the problem.