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5. TROUBLESHOOTING ENGLISH VERSION EO1-33059
5.1 Error Messages
E5- 2
5.1 Error Messages (Cont.)
Error Messages Problems/Cause Solutions
CUTTER ERROR ****
(Only when the cutter
module is installed on
the printer.)
The media is jammed in the cutter. Remove the jammed media. Then press
the [RESTART] key. If this does not
solve the problem, turn off the printer, and
call a TOSHIBA TEC authorised service
representative.
⇒ Section 4.1.3.
1. The media has run out. 1. Load new media. Then press the
[RESTART] key.
⇒ Section 2.4.
2. The media is not loaded properly. 2. Reload the media correctly. Then
press the [RESTART] key.
⇒ Section 2.4.
NO PAPER ****
3. The media is slack. 3. Take up any slack in the media.
RIBBON ERROR **** The ribbon is not fed properly. Remove the ribbon, and check the status
of the ribbon. Replace the ribbon, if
necessary. If the problem is not solved,
turn off the printer, and call a TOSHIBA
TEC authorised service representative.
NO RIBBON **** The ribbon has run out. Load a new ribbon. Then press the
[RESTART] key.
⇒ Section 2.5.
REWIND FULL **** The Built-In Rewinder Unit is full. Remove the backing paper from the Built-
In Rewinder Unit. Then press the
[RESTART] key.
EXCESS HEAD TEMP The Print Head has overheated. Turn off the printer, and allow it to cool
down (about 3 minutes). If this does not
solve the problem, call a TOSHIBA TEC
authorised service representative.
HEAD ERROR There is a problem with the Print Head. Replace the Print Head.
POWER FAILURE
A momentary power failure has
occurred.
Check the power source which supplies
power to the printer. If the rating is not
correct, or if the printer shares the same
power outlet with other electrical
appliances that consume large amounts of
power, change the outlet.
1. The printer is used in a location
where it is subject to noise. Or, there
are power cords of other electrical
appliances near the printer or
interface cable.
1. Keep the printer and the interface
cables away from the source of noise
2. The Power Cord of the printer is not
grounded.
2. Ground the Power Cord.
3. The printer shares the same power
source with any other electrical
appliances.
3. Provide an exclusive power source for
the printer.
SYSTEM ERROR
4. An application software used on
your host computer has an error or
malfunction.
4. Confirm the host computer operates
properly.
FLASH WRITE ERR.
An error has occurred in writing to the
flash ROM.
Turn the printer off, and then on again.