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Archer CR700
AC1750 Wireless Dual Band DOCSIS Cable Modem Router User Guide
Appendix B: Troubleshooting
T1. How do I restore the modem router to its factory default settings?
1) With the modem router powered on, press and hold the Reset button on the rear panel of the
modem router until all LEDs turn back on, then release the button.
2) Log in to the web management page of the modem router. Go to Advanced > System tools >
Back up & Restore and click Reset. The modem router will restore and reboot automatically.
Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to
re-configure the router.
T2. What can I do if I forgot my password?
For the web management page password:
Restore the modem router to its factory default settings and use the default admin (all lowercase)
for both username and password to log in.
For the default wireless password:
1) The default Wireless Password/PIN is printed on the product label of the Archer CR700.
2) If the default wireless password has been changed, log in to the web management page and go
to Basic > Wireless to retrieve or reset your password.
For the Guest Network password:
Log into the web management page and go to Basic > Guest Network to retrieve or reset the
password.
T3. What can I do if I cannot access the web-based configuration page?
1) If the computer is set to a static or fixed IP address, change the setting to obtain an IP
address automatically.
For Mac OS X
Click the Apple icon on the upper left corner of the screen.
Go to “System Preferences -> Network”.
Select Airport on the left menu bar, and then click Advanced for wireless configuration; or
select Ethernet for wired configuration.
In the Con-figure IPv4 box under TCP/IP, select Using DHCP.
Click Apply to save the settings.
For Windows 7
Click “Start -> Control Panel -> Network and Internet -> View network status -> Change
adapter settings”.
Right-click Wireless Network Connection (or Local Area Connection), and then click
Properties.
Select Internet Protocol Version 4 (TCP/IPv4), and then click Properties.
Select Obtain an IP address automatically and Obtain DNS server address automatically.
Then click OK.
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