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SISTG10xx-111-LR(T) Industrial Media Converter Transition Networks
24-Hour Technical Support: 1-800-260-1312 International: 00-1-952-941-7600
29
Troubleshooting problem and corrective action table
Problem Potential Cause Potential Solution
• Is the wired terminal-block plug fully
inserted into the Media Converter?
• Wire and insert the terminal-block plug
into the Media Converter’s terminal
block – See pages 12-16
Media Converter does not
power up
• Is the power LED lit?
• Check that DC power is at the
recommended levels.
• Contact Technical Support.
US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600
• Is the power LED lit?
• Check that the power is turned ON.
• Is the UTP cable properly installed
at both ends?
• Verify that the cable at both ends is
properly inserted into the UTP port
No link or activity on the
UTP port
• Is Link Pass Through enabled (DIP
switch #2 ON)?
Note: LPT requires both a copper
and fiber connection at the same
time to establish link
• Verify that both the fiber cable and UTP
cables are properly installed on both
ends
• Disable DIP switch #2 (OFF) – if
LNK/ACT lights, check the fiber cabling
and re-enable DIP switch #2
• Contact Technical Support.
US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600
• Is the power LED lit?
• Check that the power is turned ON.
• Is the Fiber cable properly installed
at both ends?
• Verify that the cable at both ends is
properly inserted into the fiber port
No link or activity on the
Fiber port
• Is Link Pass Through enabled (DIP
switch #2 ON)?
Note: LPT requires both a copper
and fiber connection at the same
time to establish link
• Verify that both the fiber cable and UTP
cables are properly installed on both
ends
• Disable DIP switch #2 (OFF) – if
LNK/ACT lights, check the UTP cabling
and re-enable SIP switch #2
• Contact Technical Support.
US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600
• Is the wired terminal-block plug fully
inserted into the Media Converter?
• Wire alarm contacts and circuit and
insert the terminal-block plug into the
Media Converter’s terminal block – See
pages 16-17
Alarm contacts not working
• Is the alarm circuit wired for
normally-open contacts?
• Check that alarm circuit is wired
correctly – See pages 16-17
• Contact Technical Support.
US/Canada: 1-800-260-1312,
International: 00-1-952-941-7600