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C Trouble Shooting
Q: I cannot access the Internet Camera from a web browser.
A1: The possible cause might be the IP Address for the Internet
Camera is already being used by another device. To correct the
possible problem, you need to first disconnect the Internet
Camera from the network. Then run the PING utility (follow the
instructions in Appendix B - PING Your IP Address).
A2: Another possible reason is the IP Address is located on a
different subnet. To fix the problem, run the PING utility (follow
the instructions in Appendix B - PING Your IP Address). If the
utility returns “no response” or similar, the finding is probably
correct, then you should proceed as follows:-
In Windows 95/98/2000 and Windows NT, double check the IP
Address of the Internet Camera is within the same subnet as your
workstation.
Click “Start”, “Setting”, “Control Panel”, and the “Network” icon.
Select TCP/IP from the “Network” dialog box and from the
“TCP/IP Properties” dialog box click “Specify an IP address”.
If the Internet Camera is situated on a different subnet than your
workstation, you will not be able to set the IP address from this
workstation. To verify make sure the first 3 sections of the IP
address of the Internet Camera corresponds to the first 3 sections
of the workstation. Therefore the IP address of the Internet
Camera must be set from a workstation on the same subnet.
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A3: Other possible problems might be due to the network cable.
Try replacing your network cable. Test the network interface of
the product by connecting a local computer to the unit, utilizing a
standard Crossover (hub to hub) Cable. If the problem is not
solved the Internet Camera might be faulty.
Q: Why does the Power LED not light up constantly?
A: The power supply used might be at fault. Confirm that you
are using the provided power supply DC 5V for the Internet
Camera and verify that the power supply is well connected.
Q: Why does the Link LED not light up properly?
A1: There might be a problem with the network cable. To
confirm that the cables are working, PING the address of a know
device on the network. If the cabling is OK and your network is
reachable, you should receive a reply similar to the following
(…bytes = 32 time = 2 ms).
A2: The network device utilized by the Internet Camera is not
functioning properly such as hubs or switches. Confirm the
power for the devices are well connected and functioning.
Q: Why does the Internet Camera work locally but not externally?
A1: Might be caused from the firewall protection. Need to check
the Internet firewall with your system administrator.
A2: The default router setting might be a possible reason. Need
to double check if the configuration of the default router settings
is required.