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Troubleshooting
Symptom Possible Cause Action
Erratic Behavior Unit not receiving power under Use the power adapter that was provided with
self-powered operation the units to provide external power.
Pressing the Hot The connection from the Check the Online LED for the selected port. If
Keys does not get selected port to the target PC it is not lit:
a response has been broken or the PC is 1. Manually press one of the Select switches to
turned OFF. connect to a PC that is powered ON.
2. Check the cables to make sure all are
properly connected.
3. If the desired PC is OFF, power it ON
Improper keyboard reset 1. Reset the keyboard (and mouse) by
simultaneously pressing and holding
Switches 1 and 2 on the First Stage KVM
unit for 3 seconds. Do as often as necessary.
2. Unplug the connector from the Console
Keyboard Port, then plug it back.
Improper KVM switch reset Turn OFF all KVM Switches and wait 5
seconds before turning them back ON.
Note: If the unit is operating in the Self-powered
mode (without the optional Power Adapter), you must
unplug the power cord of any PC that is connected to
it that has the Keyboard 'Power On' function,
otherwise the switch still draws power from the PC.
Incorrect keying in the Port ID. After invoking the hotkey function with
[Ctrl]+[Alt]+[Shift] combination, be sure to
key in the Port ID and press [Enter] within 1
second for each key.
Mouse is not Improper mouse reset. 1. Reset the keyboard and mouse by
responding simultaneously pressing and holding the
Select Switches 1 and 2 on the First Stage
KVM unit for three seconds.
2. Unplug the mouse connector from the
Console Mouse port, then plug it back in.
200603163 93-2538 B007-008 manual.qxd 4/19/2006 1:45 PM Page 15