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User’s Guide
Document #40181-120 Rev. A 4-2
If the self-test page prints successfully but you cannot print a job or you get distorted printouts, make sure
the printer is set for the correct Page Description Language. Most new printers support AUTO mode,
which means that they will automatically switch between PCL and PostScript. However, older printers
like the LaserJet II, LaserJet III, and LaserJet IIISi require that the printer be set to the desired language
through the printer control panel. Also, verify that you have set up the drivers correctly on the
workstation. Some printers, like the Epson Stylus, require special drivers and will not print if standard
PCL or PostScript drivers are used.
Checking the Network Connection and Cabling:
If the self-test page prints but you cannot print documents, first check the network connection and
cabling.
If the appropriate LEDs are not on, there is probably a bad 10baseT or 100baseTX cable, or the
hub port is bad. If possible, try a different cable and hub port, or try connecting a different device
to the cable.
If you are using a hub, verify that the hub port is good by trying the print server on a different
port.
If you have a bridge or router located between the TROY print server and the host computer,
make sure that the device is set up to allow the print server to send and receive data from the host.
For example, a bridge can be set up to only allow certain types of Ethernet addresses to pass
through (a process known as filtering); therefore, such a bridge must be configured to allow
TROY print server addresses. Likewise, a router can be set up to pass only certain protocols, so
be sure that the desired protocol can be passed through to the TROY print server. In the case of
routers, also make sure that the protocol is routable (LAT, NetBEUI, and DLC/LLC are not
routable).
If the job exists in the queue but does not print, ensure that you are not trying to print a text job to
a PostScript printer. If you have a printer that is capable of automatic language switching, ensure
that the printer is not forced into PostScript mode.
Make sure that you are not trying to perform an illegal operation, such as attempting to print a
legal-size form when the printer only supports 8.5" x 11" paper.
Troubleshooting Windows Problems
If you are having trouble printing with Windows, ensure you can ping the TROY print server using the
DOS command PING ipaddress, where ipaddress is the IP address of the TROY print server. If you
cannot ping the print server, you will not be able to print.