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MX800 SERIES INSTALLATION GUIDE 27
CHAPTER 5
VeriFone Service and Support
For MX800 Series terminal problems, contact your local VeriFone representative
or service provider.
For MX800 Series product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-9133,
Monday - Friday, 8 A.M. - 7 P.M., EST.
• International – Contact your VeriFone representative.
Return a
Terminal for
Service
Before returning the MX800 Series terminal to VeriFone, obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more MX800 Series terminals for repair or replacement
(U.S. customers only).
1 Gather the following information from the printed labels on the bottom of each
MX800 Series terminal to be returned:
• Product ID, including the model and part number.
• Serial number (S/N xxx-xxx-xxx).
2 Within the United States, call VeriFone toll-free at 1-800-834-9133.
3 Select the MRA option from the automated message. The MRA department
is open Monday–Friday, 8 A.M.–7 P.M., EST.
NOTE
For International customers, please contact your local VeriFone representative
for assistance with your service, return, or replacement.
WARNING
Do not, under any circumstances, attempt any service, adjustments, or repairs on
this equipment, other than the simple cleaning processes discussed in Chapter 3
and the troubleshooting procedures explained in Chapter 4. Instead, contact your
local VeriFone distributor or service provider for assistance. Failure to comply
can invalidate the product warranty.
WARNING
This terminal comes equipped with a tamper-evident label. This Tamper Warning
label covers a screw hole on the case bottom and indicates if an unauthorized
party has opened the terminal case. Opening the case will make the terminal
inoperable and void the product warranty.