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28 MX800 SERIES INSTALLATION GUIDE
4 Give the MRA representative the information gathered in step 1.
If the list of serial numbers is long, fax the list, along with the information
gathered in step 1, to the MRA department at 727-953-4172.
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached, as well as your
fax number.
• You will be issued an MRA number(s) and the fax will be returned to you.
5 Describe the problem(s).
6 Provide the shipping address where the repaired or replacement unit must be
returned.
7 Keep a record of the following items:
• Assigned MRA number(s).
• VeriFone serial number assigned to the MX800 Series terminal you are
returning for service or repair (terminal serial numbers are located on the
bottom of the unit).
• Shipping documentation, such as air bill numbers used to trace the
shipment.
• Model(s) returned (model numbers are located on the VeriFone label on
the bottom of the MX800 Series terminal).
NOTE
One MRA number must be issued for each MX800 Series terminal returned to
VeriFone.