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Table of Contents
Networx Universal Customer Center Overview ......................1-1
Product Overview ......................................................................2-1
Review the Network Control System .......................................3-1
Network Control System ...................................................................... 3-2
Analyze Nodes-Based Routing .................................................4-1
Nodes-Based Routing .......................................................................... 4-1
Node ..................................................................................................... 4-1
Model (Reusable) ................................................................................. 4-1
Label .................................................................................................... 4-2
Value-Based Node ............................................................................... 4-2
Routing Node Types ............................................................................ 4-3
Routing Node Types ............................................................................ 4-3
Identify Details in the Navigation Tree .....................................5-1
Navigation Tree Node Details .............................................................. 5-2
Expand ................................................................................................. 5-2
Corporation Details .............................................................................. 5-3
Plan Level ............................................................................................ 5-3
Set Details ............................................................................................ 5-4
Number Details .................................................................................... 5-4
Plan Details .......................................................................................... 5-4
View and Print a Plan .................................................................6-1
View Plan Details ................................................................................. 6-2
View the Details of a Parent or Child Node .......................................... 6-3
View Termination Details ..................................................................... 6-4
View a Structure ................................................................................... 6-6
Implement a Plan .......................................................................7-1
Implementation Details ......................................................................... 7-2
Implement Order Results ..................................................................... 7-3
Perform Quick Percent Allocations and Termination Changes 8-1
Perform a Quick ................................................................................... 8-1
Change the Percent Allocation ............................................................. 8-2
Set a Rollback Date and Time ............................................................. 8-3
Replace a Termination ......................................................................... 8-4
Termination Selection (Quick) .............................................................. 8-5
Delete a Termination or Treatment (Quick) .......................................... 8-8
Redefine a DAL Termination ................................................................ 8-9
Limited Quick ....................................................................................... 8-11
Perform a Quick from the Integrated Call Tree (ICT) ........................... 8-13
Submit an ICT Quick Order .................................................................. 8-15
View Plan History and Compare ...............................................9-1
View the Order History for a Plan ......................................................... 9-1
Show History ........................................................................................ 9-2
Order Differences Toolbar .................................................................... 9-4
Plan Compare ...................................................................................... 9-5