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Troubleshooting
Installation CD-ROM does not start WNU.
If the CD-ROM does not start the
WNU
automatically, it could
be that the computer is running other applications that are
interfering with the CD drive.
If the
WN
U
screen does not appear within 15–20 seconds,
open up your CD-ROM drive by double-clicking on the “My
Computer” icon. Next, double-click on the CD-ROM drive that the
Installation CD has been placed in to start the installation. Then
double-click on the folder named “Files”. Next, double-click on
the icon named “Setup.exe”.
Power LED does not come ON; Adapter is not
working.
If the LED indicators are not ON, the problem may be that the
Adapter is not connected or installed properly.
Verify that the Adapter is plugged firmly into the USB slot of
your computer. Check to see that the drivers for the Adapter
have been installed. Right-click on the “My Computer” icon on
your desktop. Choose “Properties” and navigate to the “Device
Manager” and see if your Adapter is listed without any errors.
If an error is indicated, contact Verizon Technical Support
at 888-604-5880.
Link LED is blinking slowly; cannot connect to a
wireless network or the Internet.
If your Adapter appears to be functioning properly, but you
cannot connect to a network or you have a red wireless icon
at the bottom of your screen, the problem may be that there is
a mismatch between the network name (SSID) settings in your
wireless network properties.
Check the SSID settings to see if they match. The SSID is
case-sensitive and the spelling on each computer must be
exactly the same in order for the Adapter to connect to the
wireless router (or access point).
Note:
To check the SSID settings or look for an available
network, double-click the Signal Indicator icon to bring up the
“Wireless Networks” screen. Click “Add” if you do not see the
network you are trying to connect to and type in the SSID.
For more information about setting up an SSID, please refer to
your router manufacturer’s user manual.
If issues persist even at close range, please contact Verizon
Technical Support at 888-604-5880.