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Troubleshooting
Signal strength is poor.
Wireless technology is radio-based, which means connectivity
and the throughput performance between devices decreases
when the distance between devices increases. Other factors
that will cause signal degradation (metal is generally the worst
culprit) are obstructions such as walls and metal appliances. As
a result, the typical indoor range of your wireless devices will be
between 100 to 200 feet. Note also that connection speed may
decrease as you move farther from the wireless router (or access
point). Please see the section titled “Placement of your Wireless
Networking Hardware for Optimal Performance” in this manual.
If issues persist even at close range, please contact Verizon
Technical Support at 888-604-5880.
Why are there two wireless utilities in my system
tray? Which one should I use?
There are several features and advantages to using the
WNU
over the Windows XP Wireless Zero Configuration utility. We offer
a site survey, detailed link information, and adapter diagnosis, to
name a few.
It’s essential to know which utility is managing your adapter.
We recommend using the
WNU
. To use the
WNU
, follow the
steps on the next page: