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Common Problems and Solutions
The following are some common problems and solutions.
No service is available.
- OR -
I get a “Limited or No Connectivity” message.
➤ You are outside of the coverage area.
➤ Check with your network operator — there may be a problem with your account.
➤ Reorient MiFi Device.
➤ If you are inside a building or near a structure that may be blocking the signal, change the
position or location of the device. For example, try moving MiFi Device close to a window.
The device has no power.
The LED indicator is o and does not come on when the Power button is pressed.
➤ Ensure the battery is properly seated in the device.
➤ Ensure the battery is fully charged. Plug in the wall charger for at least 2.5 hours.
My MiFi Device powered off once I plugged it into the wall charger.
This can occur if power settings are activated after it is plugged in.
➤ Press the power button to turn it back on.
My MiFi Device just powered off without my pressing the power button.
This can occur in the following situations.
• Pressing the Master Reset button
• Restarting the device
• Switching proles
• Restoring the conguration settings
• Battery depleted
➤ Press the power button to turn it back on.
I forgot my password.
➤ You can reset the device to factory defaults using the Master Reset button. [See Use the Master
Reset Button (page 62).]