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Contents
TROUBLESHOOTING
If you are having trouble, Wacom recommends you do the following:
1. If the tablet driver failed to load properly, first perform the recommended action in any error message
that may appear on your screen. If that does not solve the problem, review the troubleshooting
procedures in this chapter.
2. Look in the troubleshooting tables
. Your problem may be described there and you can try the solution
offered.
3. Open the Wacom tablet Read Me file and look for any information updates.
4. Visit www.wacom.com and choose the Wacom web site for your region where you can check the
product FAQs (Frequently Asked Questions).
5. If you are having a compatibility conflict between Intuos5 and a new hardware or software
product, see obtaining driver downloads
for information on downloading an updated software driver.
Wacom periodically updates the software driver to maintain compatibility with new products.
6. Test your tablet and Intuos5 tools. See testing your tablet
and testing the tablet controls and tools.
7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact
Wacom for Technical Support. See technical support options
and the Read Me file for information on
where to obtain support for your region.
Testing your tablet
Testing the tablet controls and tools
Troubleshooting tables
Technical support options
Obtaining driver downloads