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6. Support and Warranty
6.1 Product Support
If you experience any problems with your Wasp printer that you are unable to
resolve, use our online support site to register and report the problem then call for
technical assistance at (214) 547-4100, Monday through Friday, 8:00 AM – 5:00 PM
Central Standard Time. You must register to be eligible for technical support. Our
web site is
www.waspbarcode.com/support
You may also contact us in writing at:
Wasp Technologies
1400 10
th
Street
Plano, TX 75074
(214) 547-4100
(214) 547-4101 Fax
6.2 Warranty Information
Wasp printers are warranted against defects in workmanship and materials for a
period of one year from the date of shipment, provided that the product remains
unmodified and is operated under normal and proper conditions.
Note: Print heads are warranted for 90 days against defect in workmanship.
Print heads will be replaced during the 90 day period once it is determined that
the print head is defective.
This warranty is limited to repair or replacement at Wasp Technologies’ option, with
reasonable promptness after being notified. These provisions do not prolong the
original warranty term for any product which has been repaired or replaced by
Wasp Technologies.
This warranty applies to the original owner and does not extend to any product
which has been subject to misuse, neglect, accidental damage, unauthorized
repair, or tampering.
No other express warranty is given. The replacement or repair of a product is your
exclusive remedy. Any other implied warranty of merchantability or fitness is limited
to the duration of this written warranty. Some states, provinces and countries do not
allow how long an implied warranty lasts, so the above limitation may not apply to
you.
In no event shall Wasp Technologies be liable for consequential damages. Some
states, provinces, and countries do not allow the exclusion or limitation of incidental
or consequential damages, so the above may not apply to you.