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TROUBLESHOOTING
75
WD SENTINEL DS5100/DS6100
ADMINISTRATOR AND MAINTENANCE GUIDE
LCD Messages
The LCD displays various messages for you to review. Provided below is a list of messages,
a description of the message and possible responses for that message.
LCD Description Troubleshooting
<Host Name> Displays the name of your WD
Sentinel server.
<IP Address> Displays the IP address of your WD
Sentinel server.
If the IP address does not display,
ensure that your device is
connected by ethernet cable to
your router.
Backup Failed The software backup has failed. This error occurs when the backup
you are running is unsuccessful.
Rerun the backup to clear this
problem.
BIOS Corrupted Your BIOS is corrupted Contact Technical Support for
assistance.
BIOS Degraded Your BIOS is degraded The system is unable to boot from
the primary BIOS and is currently
running on the secondary BIOS.
BIOS Repaired
Reboot
Required
Your system is currently running on
the secondary BIOS. A reboot is
required to attempt a repair of your
BIOS.
Your system is running on the
secondary BIOS. An attempt will be
made during the reboot to run the
system on the primary BIOS.
BIOS Updated
Reboot
Required
The primary BIOS has been
updated, A system reboot is
required.
Reboot the system. This allows the
updated BIOS to take affect.
BIOS Updating The BIOS is updating. Your system BIOS is currently
updating. Do not disconnect the
power or interrupt the process until
the update is complete.
BMC Updating The BMC is updating. The BMC is currently updating. Do
not disconnect the power or
interrupt the process until the
update is complete.
Boot Drive
<Drive Name>
Failed
The operating system (OS) boot
drive has failed to boot into
Windows.
Replace the identified boot drive.
• Access the Dashboard (See
“Accessing the Dashboard” on
page 25.)
• Click Monitor on the navigation
bar.
• Check Internal Storage>Boot
Drive area to review the status of
your drive.
• Obtain and install a comparable
boot drive.