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Warranty and Return
WA–4 975-0125-01-01
Out of Warranty Service
If the warranty period for your RS2000 Sine Wave Inverter/Charger has expired, if the unit was damaged by
misuse or incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of
purchase is available, your inverter may be serviced or replaced for a flat fee.
To return your RS2000 Sine Wave Inverter/Charger for out of warranty service, contact Xantrex Customer
Service for a Return Material Authorization (RMA) number and follow the other steps outlined in “Return
Procedure” on page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units with
excessive damage, an additional fee will be charged. If applicable, you will be contacted by Customer Service
once your unit has been received.
Information About Your System
As soon as you open your RS2000 Sine Wave Inverter/Charger package, record the following information and
be sure to keep your proof of purchase.
If you need to contact Customer Service, please record the following details before calling. This information
will help our representatives give you better service.
❐ Serial Number
_________________________________
❐ Purchased From
_________________________________
❐ Purchase Date
_________________________________
❐ Type of installation (e.g. RV, truck)
__________________________________
❐ Length of time inverter/charger has been installed
__________________________________
❐ Battery/battery bank size
__________________________________
❐ Battery type (e.g. flooded (or wet), sealed gel cell,
AGM)
__________________________________
❐ DC wiring size and length
__________________________________
❐ Description of indicators on front panel
__________________________________
❐ Appliances operating when problem occurred
__________________________________
❐ Description of problem
__________________________________
______________________________________________________________________________________
❐ Any fault or warning displayed if using a System
Control Panel?