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DocuColor 8000/7000 Getting Started
7-3
7. Maintenance
Contacting Xerox
Before contacting Xerox for a service problem, perform the
following steps:
Also refer to the Online Help for additional information and step-
by-step instructions.
1. For image quality problems, first attempt to resolve the
problem using the image quality troubleshooter.
2. For worn out customer replaceable units, first attempt to
replace the component yourself.
3. If you have received a message directing you to call for
service:
a. Write down the service code.
b. Locate the scanner serial number and telephone number
on the Scanner Support Configuration tab.
c. If there is no telephone number listed on the
Configuration tab, use the number listed below.
Telephone numbers and World Wide Web address
Telephone: (Customer Technical Support)
1-800-821-2797
TTY: (Customer Technical Support)
1-800-821-2797
Supplies Hotline: 1-800-828-5881
Internet: http://www.xerox.com