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PROBLEM SOLVING
XEROX WIDE FORMAT 721P PRINTER OPERATOR MANUAL 43
Clearing Media Jam (J-13 & J-14)
When a jam J-13 or J-14 occurs, the media jams in the Fuser
Section.
1. Open the Right Side Door and turn the Inner Transport
Assembly handle to release the transport. Lower and lock the
transport by engaging the Down Lock.
2. If the media is not cut and the leading edge of the media has
reached the Drum or beyond the Drum, rotate the Cutter
handle to cut the media. Continue rotating the cutter handle
so that the green home position indicator appears in the
handle cut out.
3. If the leading edge of the media has reached the Fuser Unit,
open the Exit Cover.
WARNING
There are sharp edges on the Separation Fingers that rest against
the drum in the 3 o’clock position. Exercise caution when reaching
for the lead edge of the media.
4. Grasp the lead edge of the media.
5. Rotate the Fuser Handle while pulling on the media.
6. Release the Down Lock while holding the handle of Inner
Transport Assembly and lift it up gently until it stops. Then
twist the handle to the left to move the transport to the home
position. Finally, turn the handle to the right to lock the
transport.
6. Open the Manual Bypass Shelf or drawer in order to clear the
jammed media.
7. Rewind the jammed roll until the lead edge of the media
comes free of the feed rollers.
Fuser
Handle
Cutter
handle
Inner Transport handle
Down Lock
MF
D1
D2
D3
D4
PF
Exit
Copy Density
Menu
Enter
Online
MF
D1
D2
D3
D4
PF
Exit
Copy Density
Menu
Enter
Online
E
X
P
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A
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W
I
R
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C
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A
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D
1
MF
D
2
D3
D4
E
X
IT
PF
C
O
P
Y
D
E
NS
I
T
Y
M
E
NU
E
N
TE
R
R
E
SE
T
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*
P
A
P
E
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D
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EC
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1
2
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4