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Caution: Do not leave the top cover open for more than
10 minutes without covering the Imaging Unit as damage
could result. Use the dark bag that came with the Imaging
Unit or dark paper as a cover.
Page 3 of 3
Problem
Solution
Incomplete Fusing
Toner appears to be pulled off print, or is easy
to rub off.
1. Open the top cover and make sure the orange fuser
restraint pin is removed and the green lever on the back
side of the Fuser is in the locked positon.
2. Turn the printer off and then on.
3. From the printer's front panel Support Menu select Improve
Print Quality?, then select Print Paper Tips Page and press
OK.
4. Ensure the paper you are using is the correct type for the
printer and is properly loaded.
5. Ensure the paper loaded in the tray matches the paper
type selected on the printer's front panel and in the
computer's printer driver.
6. If the problem persists: .
a. From the printer's front panel Printer Setup Menu select
Tray Setup Menu and press OK. Select the tray you are
printing from (i.e., MPT, Tray 1, etc).
b. Select Set Paper Type and then select Special.
c. Use the Back button to return to the Tray Setup Menu
and select Special Paper Setup Menu.
d. Scroll to a heavier paper type and press OK.
Color Misregistration
Color has shifted outside of the designated
area or has been superimposed over another
color area.
1. Turn the printer off and open the top cover.
a. Visually inspect the four LED bars for any foreign
material.
b. Visually inspect the Imaging Units and remove any
foreign material if found.
2. Close the top cover.
3. Turn the printer on. The printer will
perform an automatic registration alignment.
See www.xerox.com/officeprinting/infoSMART on the world wide web for more on-line support information.
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