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Getting Help
Phaser® 8500/8550 Color Printer
6-20
Web Links
Xerox provides several websites that offer additional help on your Phaser 8500/8550 printer.
A set of Xerox links is installed in your web browser’s Favorites folder when you install the
Xerox printer drivers on your computer. The Troubleshooting tab in your Windows printer
driver also includes useful links. Use the following websites to obtain more information.
Resource Link
PhaserSMART Technical Support automatically
diagnoses problems on your networked printer and
proposes solutions:
www.phasersmart.com
infoSMART Knowledge Base (used by Xerox
Customer Support staff) offers solutions for issues,
such as error codes, print quality, paper jams,
software installation, networking, and more:
www.xerox.com/office/8500_8550infoSMART
Technical support information for your printer
including online Technical Support, driver
downloads, documentation, video tutorials, and
much more:
www.xerox.com/office/8500_8550support
Supplies for your printer: www.xerox.com/office/8500_8550supplies
A resource for tools and information, such as
interactive tutorials, printing templates, helpful tips,
and customized features to meet your individual
needs:
www.colorconnection.xerox.com
Local sales and support center: www.xerox.com/office/contacts
Printer registration: www.xerox.com/office/register
Material Safety Data Sheets (English only) identify
materials, and provide information on safely
handling and storing hazardous materials:
www.xerox.com/office/msds
Information about recycling supplies: www.xerox.com/gwa