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Solving Print-Quality Problems
Phaser® 8500/8550 Color Printer
4-5
Solving Print-Quality Problems
This section includes:
■ Smudges or Smears on page 4-5
■ Random Light Stripes on page 4-6
■ Predominate Light Stripes on page 4-7
■ Transparency Images Are Too Light or Too Dark on page 4-8
■ Colors Are Wrong on page 4-8
Smudges or Smears
Problem
Smudges or smears appear on the page.
Solution
To prevent smudges or smears from appearing on the page:
1. Verify that the paper you are using is the correct type for the printer and is properly loaded
in the tray. For information on supported paper types and weights, print the Paper Tips
page:
a. On the control panel, select Information, and then press the OK button.
b. Select Information Pages, and then press the OK button.
c. Select Paper Tips Page, and then press the OK button.
2. If the problem continues, run cleaning pages through the printer:
a. On the control panel, select Troubleshooting, and then press the OK button.
b. Select Print Quality Problems, and then press the OK button.
c. Select Remove Print Smears, and then press the OK button. The printer cleans the
ink from the rollers by running several sheets of paper through the printer. Repeat
Step 2 up to three times if the smears continue to appear.