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XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 4-1
4. 4Troubleshooting a Novell
implementation
The following tables describe some ways to troubleshoot a Novell
implementation from the log messages that appear in the DocuPrint
NPS log /varnog/DocuPrint.
Table 4-1. PSERVER problems
Problem Probable Cause Resolution
Log message says there is a
problem locating a NetWare
server.
DocuPrint is not getting SAP
packets for the server.
• There is a basic
connectivity or routing
problem.
• The framing type has
been set incorrectly
during installation.
• The file server name has
been set incorrectly
during installation.
If there is an external
connectivity problem:
• Check Novell file server
console screen for
messages.
• Check that the server is
running and connected to
the network.
If it is an incorrect framing type
or server name, your Xerox
service representative must
change the configuration on
the DocuPrint NPS Printer
Controller.
Log message says there is an
error in connecting to the file
server.
DocuPrint NPS is getting SAP
packets with information about
the server, but cannot
communicate with it.
• There is a basic
connectivity or routing
problem.
• DocuPrint NPS has an
incorrect network
number.
If there is an external
connectivity problem:
• Check Novell file server
console screen for
messages.
• Check that the server is
running and connected to
the network.
If it is an incorrect network
number, your Xerox service
representative must change
the configuration on the
DocuPrint NPS Printer
Controller
Log message says there is a
failure to log in.
Password problem.
• Server does not accept
unencrypted logins
• DocuPrint NPS does not
have the correct
password.
If the server is not properly
configured, enter SET
ALLOW UNENCRYPTED
PASSWORDS=ON at the
server console.
If DocuPrint has the wrong
password, your Xerox service
representative must change
the password.