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XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE vii
Introduction
This Xerox DocuPrint Network Printer Series Troubleshooting Guide
describes how to solve some specific problems that may occur when
you are using the Xerox DocuPrint 96, 4635, or 180 Network Printing
System (NPS).
About this guide
This guide is designed for Xerox DocuPrint 96/4635/180 NPS
operators whose job consists of the routine operation of one of these
systems.
Users should have an understanding of Printer Controller operations.
Before using this guide, become familiar with its contents and
conventions.
Contents
This section lists the contents of this guide:
• Chapter 1, “Calling for service,” describes the information to
have on hand when calling for support service.
• Chapter 2, “Fault masking,” describes how the Model 96/4635/
180 NPS masks a problem so that the job will continue to print.
• Chapter 3, “Troubleshooting Xerox Client Software installation,”
provides solutions to common problems with software
installation.
• Chapter 4, “Troubleshooting a Novell implementation,”
describes some ways to troubleshoot a Novell implementation
by viewing log messages.
• Chapter 5, “Clearing paper misfeeds and jams,” illustrates how
to clear paper misfeeds and jams from various parts of the
paper path.
• Chapter 6, “Using sample documents,” describes how you can
print sample documents to test the printing capability of your
system.
• Chapter 7, “Adjusting print quality and speed,” provides various
methods for optimizing print quality and speed.
• Chapter 8, “Correcting stacker problems,” provides solutions to
common stacker problems.
• Chapter 9, “System unresponsive,” provides solutions to
specific printer problems.