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XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 9-1
9. 9System unresponsive
This chapter describes problems in which your monitor shows no
image, the printer does not respond when you press the Continue
button, or the printer main window does not respond.
Symptom Probable cause Action
Blank display: pressing a key
fails to restore image.
Monitor is switched off;
brightness and contrast
controls are misadjusted; or
there is a more serious
problem.
1. Make sure that the monitor is switched
on.
2. Make sure that the brightness and
contrast controls (if available) are turned
far enough to the left to brighten the
screen.
3. If switch is on and controls are turned to
the left, call the service representative.
You have cleared all faults that
are listed on the printer control
console, but the Attention light
is still on and the following
message is displayed:
Output is stopped. See
message at the System
Display
There is an uncleared output
fault.
Follow the instructions in the output message
and press the Continue button.
Printer is totally unresponsive
even after pressing the
Continue button.
Unknown Enter Restart Sequencer. If that fails to
correct the problem, enter Restart System. If
the printer is still unresponsive, call your
service representative. Refer to Guide to
Configuring and Managing the System for
more information on Restart Sequencer.
The first job to print after a
reboot or a diagnostics
session takes 30 to 60
seconds longer than usual.
This is normal operation. No action is needed. Subsequent jobs should
print without a delay.