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TROUBLESHOOTING A NOVELL IMPLEMENTATION
XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTING GUIDE 4-3
The following table describes troubleshooting RPRINTER problems.
Table 4-2. RPRINTER problems
Problem Probable Cause Resolution
Log message says:
• "Cannot locate any
Netware print server from
the net."
• "Requested server
<name> not responding.
DocuPrint NPS is not getting
SAP packets advertising the
print server.
• There is a basic
connectivity or routing
problem.
• The incorrect framing
type has been set.
• The print server is not
running. For RPRINTER,
there must be a
PSERVER running on the
file server with the name
specified to DocuPrint
NPS at installation time.
If there is an external
connectivity problem:
PSERVER should work when
it is repaired.
If it is an incorrect framing
type, your Xerox service
representative must change
the configuration on the
DocuPrint NPS Printer
Controller.
If print server is not running,
start one.