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PROBLEM SOLVING 13–2 DOCUCOLOR 12 USER GUIDE
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1
With the power on and the copier/printer in a fault
condition, press the Stop button on the Control
Panel.
2
Record the following information so that you can
provide it to the Xerox representative at the
support center:
• With the Stop button depressed, record the
displayed Fault Codes.
• Record the Machine Serial Number from the
label on the inside lower left cover of the
copier/printer (Figure 2). The number may
also have been recorded on the inside front
cover of this manual.
If the problems are copy quality problems, save
the defective copies for the Xerox service
representative to examine.
For DocuColor 12 applications support, user help,
and service support, call the Xerox Customer
Support Center.
Figure 2: Machine Serial Number location