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DOCUCOLOR 12 USER GUIDE 13–1 PROBLEM SOLVING
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Overview
The DocuColor 12 Copier/Printer is designed
to help you find and solve problems as they
happen. The copier/printer can detect
problems and display the corrective action on
the screen, as illustrated in Figure 1. If the
instructions for solving a particular problem
are not displayed on the screen, refer to the
tables on the following pages to help you
resolve the problem.
This section describes the copier/printer faults
and how to perform the appropriate recovery
procedure.
Sometimes, you may not succeed in your
efforts to clear a fault. When this happens,
you should call the Xerox Customer Support
Center. Before calling for assistance, perform
the steps provided on the following pages.
Figure 1: A typical fault screen
13. Problem Solving