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DOCUCOLOR 12 USER GUIDE 13–17 PROBLEM SOLVING
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Excessive paper curl Paper curl may be a result of:
• The mass of dry ink (toner) coverage on the copy - the greater the toner
mass, the greater the paper curl.
• The paper weight.
• The humidity conditions at the copier/printer.
You can sometimes minimize curl problems by flipping the paper over in the
tray and making the copies again. If excessive curl is still present, use a
heavier paper.
Ensure the paper matches the type defined for the Paper Tray.
Attempt to minimize the amount of dry ink on the copy paper by selecting the
Photo feature as the Document Type and/or the lighter and/or less contrast
image quality options.
Select the Full Color option instead of 3 Pass Color to minimize the amount of
dry ink on the copy paper.
When no Sorter/Mailbox is present, the Output Catch Tray can hold up to 250
sheets of 20 lb (75 gsm) paper. Empty the catch tray when output approaches
this limit to ensure continuous production.
The Sorter/Mailbox Offset Catch Tray has a capacity of 500 sheets of 20 lb
(75 gsm) paper. Remove the output when it approached this limit to ensure
continuous production.
Allow output to sit for awhile so any excess oil can evaporate before using
them as original documents.
Copying high density background areas or documents with alternating high
and low density areas results in more curl. Attempt to reduce the amount of
curl by adjusting the copy quality controls to reduce the amount of dry ink on
the copies.
Place the copier/printer and paper in a room with air conditioning and low
humidity to minimize the moisture in the environment.
Attempt to copy on thicker paper or on paper stock that is less sensitive to
moisture.
Problem Suggested Solution