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PROBLEM SOLVING 13–18 DOCUCOLOR 12 USER GUIDE
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Fresh copies used as
original documents cause
jams in the Duplex Auto-
matic Document Feeder
This problem is caused by the oil used in the fusing process. The problem
can be reduced or eliminated by allowing output to sit for a while so oil can
evaporate before using them as original documents.
Load Paper in Tray 6
message is displayed.
Check that paper is loaded correctly and the paper size guide is properly set.
Ensure that paper is not loaded over the maximum fill line.
Problem Suggested Solution