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DOCUCOLOR 12 USER GUIDE 13–3 PROBLEM SOLVING
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Paper Jam Clearance
Paper may jam in several areas inside the copier/
printer:
• Behind the Left Door
• Behind the Right Door
• Behind the Front Door
• In the Duplex Path
• In the output area, that is, near the Output
Tray (or the Sorter/Mailbox)
• Near the paper exit for Paper Tray 5
When a paper jam occurs, a message displays
in the message area of the Touch Screen with
the corrective actions to take, as illustrated in
Figure 3.
Occasionally, simultaneous multiple paper jams
occur or multiple sheets of paper jam during an
extended copy job. A paper jam message displays
until all paper jams in the copier/printer have been
cleared. The Touch Screen displays the
appropriate message screen for the area of the
copier/printer which needs to be checked until all
jams are cleared.
Figure 3: A typical fault screen