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Troubleshooting
Print Quality Problems
84
980612-001 Rev. A GX420t / GX430t User Guide 12/14/07
A EPL label format was sent to, but not recognized by, the printer.
• Is the printer in pause mode? If so, press the Feed button.
• If the printer has label dispensing enabled, the printer may be waiting for the label to be
removed. The liner/web must be properly threaded through the label dispenser mechanism
(peeler) to correctly operate in label dispense mode, refer to Label Dispenser Option
on page 48.
• If the status LED is on or flashing, refer to What the Status Light is Telling You on page 80.
• Make sure the data cable is correctly installed.
• A communications problem has occurred. First, make sure that the correct
communications port (USB) on the computer is selected. Refer to Communicating with
the Printer on page 28 in the Getting Started section.