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128 R110Xi/R170Xi User Guide 23063L-003 Rev. 2 12/23/04
Troubleshooting
LCD Error Messages
RIBBON IN
Ribbon is loaded, but the printer
is set for Direct Thermal mode.
• To operate in Direct Thermal mode, remove the
ribbon.
• To operate in Thermal Transfer mode, leave the
ribbon loaded and change the print method to
Thermal Transfer. See Selecting Print Method
on page 46.
• Ensure that the printer driver and/or software
settings are correctly set (if applicable).
HEAD TOO HOT
The printhead is over
temperature.
Printing automatically resumes when the printhead
elements cool to an acceptable operating
temperature.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Caution • Observe proper electrostatic
safety precautions when handling any
static-sensitive components such as
circuit boards and printheads.
CLEAN HEAD NOW
The printhead requires
cleaning.
Clean the printhead according to the instructions in
Printhead and Platen Roller on page 117.
Caution • The printhead is hot and can
cause severe burns. Allow the printhead
to cool.
Caution • Observe proper electrostatic
safety precautions when handling any
static-sensitive components such as
circuit boards and printheads.
If the message does not go away after the printhead
is cleaned, open the printhead and then close it.
Table 14 • LCD Error Messages (Continued)
LCD Possible Cause Recommended Solution