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Table 5. Troubleshooting
Power light does not
turn on when Power
switch is turned on.
Printer is not
receiving power.
Make sure that the power supply is plugged into
the printer and into a wall outlet, power strip, or
other source of power.
When printer is first
powered on, the Power
light flashes every 3
seconds.
Printer failed an
internal diagnostic
test.
Turn printer off and then back on. If the symptom
persists, call a service technician.
Power light is flashing.
For more information,
see Table 3 on page 16.
Out of media or
media incorrectly
loaded.
Load media correctly. Make sure that the media
is placed on the inside edge of the platen roller
and that it feeds straight through the printhead:
otherwise, it may not be detected by the media
sensor.
Printhead is over-
heated.
Allow printer to cool. Printing resumes automati-
cally when the printhead cools to operating tem-
perature.
Long tracks of missing
print (blank vertical
lines) on several labels.
Printhead is dirty. Clean the printhead. See Table 4 on page 20.
Print element is
damaged.
Call a service technician to replace the printhead.
Poor print quality. Printhead is dirty. Clean the printhead. See Table 4 on page 20.
Ribbon tension is
not set correctly.
Refer to page 7. Change the ribbon tension knob
to the other setting. Generally, set it clockwise
for narrow ribbon and counter-clockwise for
wide ribbon.
Misregistration (print-
ing does not start at the
top of the label) and
misprint of 1 to 3
labels.
Printer needs to be
calibrated.
Recalibrate the printer. See “Calibration” on
page 18.
Ribbon tension is
not set correctly.
Refer to page 7. Change the ribbon tension knob
to the other setting. Generally, set it clockwise
for narrow ribbon and counter-clockwise for
wide ribbon.
A label format was sent
to the printer but not
recognized.
Communications
parameters are
incorrect.
For serial communication, make sure that the
baud rates of the printer and the computer match.
Also, make sure that the correct com ports on the
PC are selected.
Problem with the
data cable.
Make sure the data cable is installed correctly if
serially connected. For serial operation, make
sure you are using a “null modem” cable.
Printer appears to oper-
ate, but nothing prints.
Ribbon is wound
the wrong way.
Use Zebra-brand ribbon that is wound with the
ink/wax on the inside surface.
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