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1. Printer Warranty
ZEBRA printers, excluding thermal printheads which are warranted separately below, are warranted against defects in material
or workmanship for twelve (12) months from the date of purchase by the end user. This warranty does not cover normal wear
and tear and shall be null and void if the equipment is modified, improperly installed or used, damaged by accident or neglect, or
in the event any parts are improperly installed or replaced by the user. Proof of purchase or product registration is required. If
proof of purchase or product registration cannot be established, shipment date to the original buyer (dealer or distributor) will be
used to establish the warranty period.
Since printhead wear is part of normal operations, the original printhead and replacement printheads are covered by a limited
warranty of six (6) months from the date of purchase by the end user. To qualify for this warranty, the printer must be returned to
the factory or other authorized service center. Although the user is not required to purchase ZEBRA brand supplies (media), to
the extent it is determined that the use of other supplies (media) shall have caused any defect to the thermal printhead for which
a warranty claim is made, the user shall be responsible for ZEBRA Technologies’ customary charges for labor and materials to
repair such defect. To the extent that it is determined that failure to follow the preventive maintenance schedule and procedures
listed in the User’s Guide shall have caused any defect to the thermal printhead for which a warranty claim is made, this limited
warranty shall be void.
ZEBRA TECHNOLOGIES’ SOLE OBLIGATION UNDER THIS WARRANTY SHALL BE TO FURNISH PARTS AND
LABOR FOR THE REPAIR OR REPLACEMENT OF PRODUCTS FOUND TO BE DEFECTIVE IN MATERIAL OR
WORKMANSHIP DURING THE WARRANTY PERIOD.
As a condition of this warranty, the user must: (a) obtain a ZEBRA Return Authorization for the printer, or subassembly(s); (b)
ship the printer or subassembly(s), transportation prepaid to the authorized service location; and (c) include with the Product or
subassembly(s) a written description of the claimed defect. Unless ZEBRA Technologies authorizes return of the entire Product,
the user shall return only the subassembly(s). Products returned shall be packaged in the original packing and shipping container
or comparable container. In the event equipment is not so packaged or if shipping damage is evident, it will not be accepted for
service under warranty. Surface transportation charges for the return of the printer to the customer shall be paid by ZEBRA
Technologies within the 48 contiguous states and the District of Columbia. Customer shall pay shipping costs, customs clear-
ance, and other related charges outside the designated area. If ZEBRA Technologies determines that the Product returned to it
for warranty service or replacement is not defective as herein defined, BUYER shall pay all costs of handling and transporta-
tion.
2. Supplies Warranty
ZEBRA supplies are warranted to be free from defects in materials or workmanship for a period of either the stated material
shelf life or 6 months from date of shipment, whichever occurs first, provided that the BUYER has complied with ZEBRA
Technologies’ guidelines on storage, handling, and usage of the labeling supplies in ZEBRA printers. ZEBRA Technologies
does not warrant the performance of ZEBRA labeling supplies on non-ZEBRA printers.
Any supplies product shown to the satisfaction of ZEBRA Technologies, within the time provided, to be so defective shall be
replaced without charge, or ZEBRA Technologies may issue a credit in such an amount as it deems reasonable.
3. Warranty Exclusions and Conditions
The above warranties are in lieu of all other warranties, expressed or implied, oral or written, statutory or otherwise, including
any implied warranty of merchant-ability or fitness for a particular purpose.
ZEBRA Technologies shall not be responsible for the specific application to which any Products are applied, including but not
limited to compatibility with other equipment.
All statements, technical information and recommendations relating to ZEBRA Products are based upon tests believed to be
reliable but do not constitute a guarantee or warranty.
ZEBRA TECHNOLOGIES SHALL NOT, UNDER ANY CIRCUMSTANCES WHATSOEVER, BE LIABLE TO BUYER OR
ANY OTHER PARTY FOR LOST PROFITS, DIMINUTION OF GOOD WILL OR ANY OTHER SPECIAL OR CONSE-
QUENTIAL DAMAGES WHATSOEVER WITH RESPECT TO ANY CLAIM HEREUNDER. IN ADDITION, ZEBRA
TECHNOLOGIES’ LIABILITY FOR WARRANTY CLAIMS SHALL NOT, IN ANY EVENT, EXCEED THE INVOICE
PRICE OF THE PRODUCT CLAIMED DEFECTIVE, NOR SHALL ZEBRA TECHNOLOGIES BE LIABLE FOR DELAYS
IN REPLACEMENT OR REPAIR OF PRODUCTS.
No salesperson, representative or agent of ZEBRA Technologies is authorized to make any guarantee, warranty, or representa-
tion in addition to the foregoing warranty.
NO WAIVER, ALTERATION, ADDITION, OR MODIFICATION OF THE FOREGOING WARRANTIES SHALL BE
VALID UNLESS MADE IN WRITING AND SIGNED BY AN EXECUTIVE OFFICER OF ZEBRA TECHNOLOGIES.
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